Want to be a part of a dynamic, committed team? IBS is always looking for exceptional people to fill our open positions. We welcome experienced, driven professionals who can help us develop and deliver enterprise compliance management solutions. If you are interested in any of these positions please contact jobs@ibs-us.com.

IBS employees enjoy numerous benefits, including:

• Health and dental plans
• Life and disability insurance
• 401k plan
• Twelve paid holidays, including birthday and two floating holidays
• Paid vacation days
• Convivial work atmosphere
• Competitive salaries
• Professional growth opportunities

Title: Technical Support Engineer and Consultant

Reports to Vice President of Development

IBS America, Inc. provides product quality and compliance management software and services that are heads-and-shoulders better than the competition. We are looking for an enthusiastic, articulate and technically astute person to join our consulting and technical support team in the role of Technical Support Engineer and Consultant. The primary duties of the Technical Support Engineer and Consultant are to provide our customers with knowledge transfer, product installation and configuration, on- and off-site maintenance and support, and eventually project management. This position is for our QSYS product quality software and both the Professional and Automotive product lines.

We are acknowledged experts in the application of technology to support product quality management within the enterprise. Our customers are manufacturing and production companies around the world. A strong candidate will come with a background in manufacturing processes, software consulting and engineering. Experience implementing quality and manufacturing execution software at the enterprise level, especially automotive is a plus. The ideal candidate would have expertise in the domain of quality management, within the context of device to enterprise (ISA-95), and have experience of at least two full implementation cycles and some knowledge of C++. For the right person, this opportunity allows them to get in on the ground-floor; take ownership of this segment and build it into its own consulting profit center. A Bachelor's of Science in Engineering with at least two years of experience is desired.

This position is based out of our office in Lexington, MA. Travel for this position is 25%, with initial training in Germany and the UK.

IBS is offering a very competitive salary. More importantly, IBS America is a great place to work: with a collegial atmosphere and an attitude of "can-do," and "let me help". IBS benefits are first-rate with a terrific health insurance plan and generous vacation policy.

Title: Implementation Specialist

Reports to Vice President of Implementation Services

This position plans and executes all aspects of the software application implementation for IBS Products. Depending upon the size of the client this can mean project planning and management for several sites in a global implementation, or it can be a small two day training event with a small job shop. Our client base includes large enterprises with a healthy mix of service companies such as insurance, academic and government agencies such as the USDA.

Position Requirements:

• Strong knowledge of the basic principles of quality and compliance elements. Lead Assessor and strong audit skills very important.
• Must be comfortable with computers and technology, with strong spreadsheet and database experience a definite plus.
• Knowledge of common quality and business standards such as ISO 9001:2000, TS-16949, ISO-14000, ISO-13485 etc.

Candidate Requirements: The following professional traits and attitude are required.

• Must be a self starter and able to work with minimal supervision.
• Must take the next logical step without being told to do so.
• Strong mentoring and leadership skills.
• Must be open to new ideas and different approaches.
• Must be personable and a good communicator.
• Must be willing to travel. We go to our clients around the world.

Title: Senior Customer Support Analyst

Reports to Manager of Customer Support

The IBS Technical Services, Customer Support team handles all product support issues for QSI Compliance Management Solutions software, which is constructed both within Lotus Notes and a Web Browser based Application. Responsibilities include: Customer Interface, Issue Collection, Troubleshooting and providing Solutions. This team works closely with IBS Sales, Product Support and QA, Technical Consulting, Implementation and Development to ensure customer satisfaction and success. This position is primarily for external customer application support and requires customer service experience, knowledge of computer systems and networks, familiar with Microsoft products, understanding of groupware products (primarily Lotus Notes and Microsoft Exchange) and familiarity with Internet technologies. Other responsibilities as the analyst comes up to speed will be to work with our Technical Services group on a half time basis helping the TechLink Team reapply customizations or applicable fixes during the Software Upgrade process.

Requirements include: Bachelor's Degree

Other Requirements: 3-5 years in Customer Service and External Customer Technical Support. Strong understanding of Lotus Notes 6.0x and 7.0x both Administration and Design. Strong analytical and troubleshooting skills with the ability to focus and manage their open issues queue. Strong communication and documentation skills. Highly energetic and can self manage. Team focused and is responsible and reliable. Able to meet scheduling requirements for this position as it relates to Customer Support hours of operations without any conflicting obligations. Enjoys challenges. Career focus is Customer Support\Technical Services. Likes to work in a small company atmosphere.

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